Get help with billing, setup, disputes, and data requests.
Use this page when you need help getting DisputeShield installed, tuning a workflow, or handling account and billing questions.
Support email: support@usedisputeshield.com
What we can help with
Quick paths for the most common support needs.
Billing and plans
Questions about pricing, plan changes, or a custom quote for higher order volume.
Setup and access
Help with installation, login, integrations, or getting the embedded app working in your store.
Disputes and risk
Guidance on review queues, holds, evidence packets, and order-risk workflows.
Data requests
Requests for data removal, uninstall follow-up, or privacy-related questions.
Before you reach out
Include the details that help us answer faster.
A little context goes a long way. The more we know up front, the faster we can point you at the right workflow or fix.
Include this in your message
Short, specific details help us route the request cleanly.
- Your store name and myshopify domain
- The order ID, dispute ID, or page URL involved
- A screenshot or short screen recording if the issue is visual
- A short note on what you were trying to do
Data requests
Need help with data removal or privacy questions?
Send the request from the support email above and we’ll route it to the right place.